Orders are processed and fulfilled within 48 hours or less, Monday to Friday. Once your order has been fulfilled, you will receive a tracking email. Most perfume orders arrive within 10 business days, although some products may take longer depending on the item and courier. Tracking updates can sometimes take 1 to 2 business days to appear after dispatch. Please also check the product description for any item-specific shipping notes.

Yes. We offer free standard shipping on Australian orders over $99, and orders under $99 are charged a flat rate of $9.95. Express shipping is available on eligible products only and is calculated at checkout.

Returns must be requested within 30 days of delivery and approved by our team first via hello@theperfumecompany.com.au. Items must be unused, unopened, unaltered, and in their original packaging. Return postage and any costs associated with a change of mind return are covered by the customer. Refunds are only processed after the returned item has been received and inspected. Please see our Return & Refund Policy for full details.

If your order arrives damaged, contact us within 24 hours of delivery at hello@theperfumecompany.com.au. Please include photos or videos of the damaged item so we can assess and arrange a replacement or refund if eligible.

At this time, we do not offer individual samples or testers. Some fragrances may be available in travel or discovery sizes, which can be a great way to explore a scent before committing to a full bottle.

We currently offer a gift postcard option that can be selected on the product page where available.