Contact information

Last updated: 05 May 2026

At The Perfume Company, we value clear and transparent communication with our customers. This policy outlines how you can contact us and how we handle enquiries.

Contact methods

You can reach The Perfume Company through the following channels:

We recommend email as the most reliable and efficient method for contacting our team.

Business hours

Our customer care team is available Monday to Friday, 9:30 AM – 3:00 PM Melbourne time (AEDT / AEST).

Enquiries received outside of business hours will be reviewed the following business day.

Response times

We aim to respond to all customer enquiries within one business day. During peak periods, such as holiday seasons and sales events, response times may be slightly longer.

Order enquiries

When contacting us regarding an order, please include your order number and any relevant details. This allows us to locate your order quickly and provide accurate assistance.

Business information

The Perfume Company is operated by:

Ecommerce Advisory Group Pty Ltd  ·  ABN 16 689 668 371
Registered address: 243 Ferguson Road, Seven Hills 4170, QLD, Australia
Mailing address: 40 Montana Street, Glen Iris 3146, VIC, Australia
Email: hello@theperfumecompany.com.au
Phone: 1300 539 211
Website: www.theperfumecompany.com.au

Updates to this policy

We may update this Contact Information Policy from time to time to reflect changes in our communication methods. Updates will be published on this page with a revised date.